View All Jobs 2636
Account Manager, Support Suite
Develop tailored strategic account plans to maximize customer value and drive growth.
San Francisco, California, United States
Mid-Level
2 weeks ago
✨ About The Role
- The Account Manager will manage a portfolio of 150-180 accounts, focusing on driving growth and retention.
- Responsibilities include identifying and executing upsell and cross-sell opportunities to strategically expand accounts.
- The role involves collaborating with Customer Success Managers to create tailored account plans that align with customer business objectives.
- Building and nurturing relationships with executive-level stakeholders is crucial to ensure alignment on goals and foster advocacy.
- The Account Manager will partner with cross-functional teams, including Customer Success, Product, and Legal, to deliver seamless customer experiences.
- Accurate documentation of account activities, opportunities, and risks in the CRM is essential for informing data-driven strategies.
- The role may require travel for in-person meetings with clients to strengthen relationships and gain insights into their evolving needs.
âš¡ Requirements
- The ideal candidate will have 3-4 years of experience managing and selling into mid-market SaaS accounts, demonstrating a proven track record of driving growth.
- A successful Account Manager will be skilled at building and nurturing relationships with C-level executives, fostering trust and long-term partnerships.
- The candidate should be data-driven, with experience in reviewing and interpreting data trends to identify opportunities and mitigate risks.
- Strong problem-solving skills are essential, as the role requires diagnosing customer pain points and developing tailored solutions.
- Excellent verbal and written communication skills are necessary to translate technical concepts into business value for clients.
- The candidate must be highly organized, capable of managing multiple accounts and priorities in a fast-paced environment.
- Adaptability and resilience are key traits, as the role thrives in a startup-like setting with evolving challenges.