Workplace Services Manager (mandarin, English)

Workplace Services Manager (Mandarin, English)

Google operates on a global scale, but each office seeks to emulate the same Googley feel of our Mountain View, California home base. As a Workplace Service Program Manager, you build consistent, outstanding workplace experiences around the world. You design, implement and manage Google's service offerings. You're a great communicator who is comfortable taking on complex projects with multiple stakeholders. You believe that great isn't good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects, from building new workplace tools and applications to mergers and acquisitions. You get satisfaction from knowing your clients are happy, healthy and productive, and are excited about joining a fast-paced, collaborative team that is reinventing what a workplace can be. The Real Estate and Workplace Services (REWS) team creates inspiring spaces and innovative services that bring Google's culture and values to life. We build and maintain all aspects of what keeps our Googley workspaces operating seamlessly across multiple cities and regions globally. We also manage the industry-leading services that help make Google a great place to work -- from how we design healthy and collaborative workspaces, create energizing food experiences, provide convenient transportation and fitness options, to delivering environments where Google and our employees can thrive.

Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in facility management or services with facilities, hospitality, corporate services, property management or office management within an organization.
• Ability to communicate in Mandarin and English to interact in this role.

Preferred Qualifications:

• Experience in developing and managing budgets (e.g., capital budget justification) with excellent financial, agreement management, and purchasing skills.
• Experience in collaborating with other business units to meet company goals and standards.
• Ability to travel to the office in your region as required.
• Excellent leadership skills with the ability to collaborate at all levels and manage resources and projects involving multiple stakeholders, vendors, and staff, tight timelines, important organizational implications, and changing circumstances.
• Excellent communication skills and presentation skills.

Responsibilities:

• Deliver workplace services for Taiwan, oversee new office builds, expansions, space planning, and process implementation while adapting to a changing environment.
• Serve as a point of contact for workplace services by providing quality customer service, understanding employees needs, finding solutions, and collaborating with stakeholders to reach consensus to improve the overall employee experience.
• Collaborate with Asia-Pacific (APAC) Workplace Services, Real Estate and Workplace Services (REWS) partners, IT, People Operations, and Finance for seamless regional integration, fiscal responsibility, and new program implementation.
• Lead insourced and outsourced teams in building operations (e.g., repairs, maintenance, Heating, Ventilation and Air Conditioning (HVAC), janitorial) and essential site services including reception, mail, moves, and occupancy planning.
• Contribute to Google's culture by overseeing vendor operations, managing projects, collaborating with clients through ambiguity, and ensuring compliance with environmental and government regulations.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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