Vendor Manager, Youtube Creator Support

Vendor Manager, YouTube Creator Support

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. As a member of the team, you will analyze top issues faced by YouTube users and creators, work with cross-functional teams to resolve them, and help manage outsourced operations that supports with the collection (tooling/infrastructure/AI), intelligence (real-time flagging/monitoring), and interpretation of large social datasets to support informed decision-making across the organization. You will partner with cross-functional teams and suppliers to develop systems to stay on top priority known issues and escalations, drive actionable insights, and enhance the overall program performance. You will be responsible for end-to-end YouTube vendor operations. In this role, you will work on YouTube Products to enable support for users and creators across channels. You will have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the stakeholders/product team and fuels innovation. In this highly cross-functional role, you will represent our users and problem-solve with the internal teams. Help realize the next level of performance for YouTube Creator Support Operations. You will manage critical workflows operated by vendors within the region and lead other critical projects and initiatives relevant to the business function. You will have end-to-end accountability of vendor performance for which includes, but not limited to overseeing staffing, SLA adherence, quality performance and other operations metrics. You will be establishing the operation at one or more sites and partner with stakeholders, cross-functional teams and suppliers to make it a success.

The US base salary range for this full-time position is $108,000-$155,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
• 3 years of experience managing vendor operations across multiple geographies.
• Experience in operations, strategy and planning, and program management.

Preferred qualifications:

• 5 years of experience analyzing data and generating business insights in order to guide business decisions.
• 3 years of experience in social media vendors/agencies management, real-time social monitoring/alerting, analytics and crisis response.
• Ability to work on multiple projects simultaneously in a fast-paced dynamic environment and think strategically about complex issues, leading to thoughtful recommendations and action plans.
• Ability to act as a working incident manager in on-call rotations, over weekends, and adapt to rapidly changing priorities in the YouTube ecosystem.
• Excellent Program Management skills.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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