Technical Solutions Engineer, High Touch Support

Technical Solutions Engineer, High Touch Support

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• 2 years of experience with coding or with system design, troubleshooting and managing technical issues.

Preferred Qualifications:

• Experience in Computer Networking (e.g., Transmission Control Protocol/Internet Protocol (TCP/IP), Routing, Load balancing, etc.).
• Experience with debugging workload issues across multi-node environments.
• Experience with exploratory kernel debugging and performance analysis of containerized systems.
• Experience in working with cloud (e.g., Google Cloud Platform) services and infrastructure.
• Knowledge of web technologies (e.g., HTTP, HTML, Domain Name System (DNS), TCP, etc.).

Responsibilities:

• Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the cause for customer reported issues, building tools, and diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work in a team of engineers or consultants that ensure customer support. Work non-standard work hours/shifts which may include weekend work.
• Understand customer issues, advocate for their needs with internal teams, including product and engineering teams to find ways to improve the product and drive production.
• Work with customers on production deployments to resolve issues and achieve product readiness and availability.