Technical Account Manager, Workspace, Google Cloud Consulting (english, French)

Technical Account Manager, Workspace, Google Cloud Consulting

Our Professional Services Organization in Google Cloud delivers product and implementation expertise to our strategic customers to help them get the most out of their Google Cloud investments.

As a Technical Account Manager (TAM) for Workspace customers, you will draw on customer-facing skills and technical acumen to help customers successfully deploy and adopt Google Workspace and Google Cloud products. You will have experience with SAAS deployment and adoption, program management, enterprise technology implementation, strategy development and customer advocacy that play a critical part in your day-to-day work driving success at our most critical customers.

You will lead the successful deployment and adoption of Workspace and Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the successful delivery of Professional Services engagements to primarily drive deployment and adoption of Workspace customers, as well as some other Google services, like Google Chrome, Google Cloud, BigQuery, Chromebooks, and more. As a TAM, you will regularly engage with stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize your relationship management skills and technical knowledge to effectively communicate at all levels of the organization. You will also travel domestically and internationally approximately 25% of the time.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities include:

• Leading the implementation journey, providing technical guidance, and managing timelines, milestones, migration goals, and business transformation strategies.
• Advocating for customer needs in order to overcome adoption blockers and drive new feature development. Leading across multiple work streams and teams to maintain customer momentum.
• Developing strategic relationships with key stakeholders (e.g., C-Suite, IT team leads) to understand a customer's business and develop strategic roadmaps. Partnering with Sales to lead quarterly business reviews and executive sessions.
• Planning for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering (SRE) to ensure customer success. Working with customers and Support to guide issues and escalations to resolution.
• Developing best practices and assets based on learnings from customer engagements that help accelerate cloud adoption and support initiatives to scale through partners.