Technical Account Advisor, Professional Services, Google Cloud (english, Japanese)

Technical Account Advisor, Professional Services, Google Cloud (English, Japanese)

As a Technical Account Advisor, you will be responsible for a team that ensures that customers get the most value from their Google Cloud Platform and workspace investments. You will utilize relationship management skills and technical credibility to effectively manage and influence key stakeholders, both internally and externally, through clear and concise communication at all levels of the organization. You will track outcomes to improve the health, performance, and business capabilities to drive customer value realization. You will also share best practices with the counterparts in other regions and will place an emphasis on shared success across the team and across regions. You will travel as needed.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities:

• Work with regional leads to set the standard for successful delivery and execution on customer engagements, lead with action when it comes to making customers in the assigned regions successful.
• Establish and maintain the team's position as a key strategic advisor to business executives and IT stakeholders for Google Cloud Platform and Google Workspace accounts, ensuring their business priorities are met using Google Cloud solutions.
• Work with customer technical leads, client executives, and partners to manage and deliver successful migrations to Google Cloud solutions.
• Support cloud adoption blocker removal, lead feature request processes, and work cross-functionally to troubleshoot and escalate issues as needed for customers.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.