Solutions Engineer, Mission Critical Services, Storage, Google Cloud
Solutions Engineer, Mission Critical Services, Storage, Google Cloud
As a Mission Critical Services Solutions Engineer, you will own our large and important customer issues in addition to help improve customer experiences. You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. In this role, you will provide high-touch, rapid-response support for the most critical customers with complex environments, owning incident management to mitigate or resolve their most critical issues, and drive continuous improvements to improve workload reliability for the customers. You will troubleshoot and mitigate technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will contribute to product adoption and reliability by making improvements to the product, tools, processes and documentation.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.