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Google
Product Solutions Engineer, Payments Platform
Develop scalable troubleshooting tools to enhance partner technical support efficiency
London
Mid-Level
yesterday
A global technology leader specializing in internet-related services such as search, advertising, cloud computing, and software development.
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Product Solutions Engineer, Payments Platform
In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
Responsibilities
- Analyze and resolve pre/post launch technical problems on partner integrations.
- Understand operational workflows, identify and define tool's needs to enable operational scaling, drive the development and deployment of these tools internally and with Engineering.
- Collaborate with Engineering teams to implement tools to improve troubleshooting efficiency and the end user experience.
- Support technical integrations with partners, advocate for new product features, and ensure the prompt and proper resolution of technical challenges.
- Scale support of partner integrations (both new and ongoing) by providing the necessary documentation, technical guidance, and training to the technical scaled operations.
About Google
A global technology leader specializing in internet-related services such as search, advertising, cloud computing, and software development.