Customer Solutions Engineer, Networking, Google Cloud (english, Mandarin)

Customer Solutions Engineer, Networking, Google Cloud (English, Mandarin)

As part of this team in this growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners. As a Customer Networking Solutions Engineer, you will guide customers on how to make the switch to Google Cloud. You will troubleshoot technical challenges for customers with a mix of debugging, networking, system administration, documentation updating, and coding/scripting. You will make our products easier to adopt and to use by making improvements to the product, tools, processes, and documentation. You will help drive business growth of Google Cloud by recognizing and advocating for our customers' challenges.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Act as a trusted technical advisor to customers and solve Networking challenges by analyze Networking solutions and consult on the optimal design for performance and deployment on Google Cloud Platform (GCP).
• Create and deliver best practice recommendations, tutorials, blog articles, sample code, and technical presentations, tailoring the approach to different stakeholders.
• Manage customer issues through diagnosis, resolution, or implementation of new tools to increase productivity for customer issues on GCP products.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations.
• Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure resolution of customer-impacting technical challenges, as well as travel up to 15% in-region for meetings and onsite delivery activities.