Consumer Product Support Manager, Gup Search

Consumer Product Support Manager, gUP Search

In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Product Support Manager for Search, you will play an important role in ensuring the success of Google's products to users globally. You will represent all support matters with product and engineering partners as their main Point-of-Contact (POC). You will build and leverage detailed knowledge of our evolving search products, define and guide the support strategy, and ensure that user feedback flows to the product team to fuel improvement and innovation.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

The US base salary range for this full-time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities:

• Lead as the primary POC for product manager, engineering partners on consumer support strategy, represent gUP in cross-functional meetings.
• Drive product launches, issue escalation, insights reporting and recommendations to resolve user concerns.
• Monitor user feedback, resolve technical issues and deliver insights to enhance product experience.
• Oversee feedback operations including taxonomy and quality strategy to maintain launch readiness and user insight quality.
• Drive programs that integrate user perspectives across cross-functional teams, shaping the product development life cycle in collaboration with key partners.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.