Customer Service Representative Key Account MEA

Customer Service Representative Key Account MEA

We're dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we're one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you're ready to embrace change and make an impact in your career, let's go.

Why This Role Matters

As a Customer Service Representative for Key Accounts, you will play a key role in delivering an exceptional customer experience for strategic customers across the region. You will manage the full Order-to-Cash process, ensuring flawless execution, reliable communication, and value-added service. Your work directly influences customer satisfaction, delivery performance, forecast accuracy, and business outcomes. This role offers the opportunity to collaborate cross-functionally and build strong relationships in a dynamic, international environment.

What You'll Do

• Manage customer orders end-to-end: order entry, tracking, confirmation and follow-up
• Act as a Single Point of Contact (SPOC) for assigned key accounts and ensure service levels are met
• Monitor customer forecasts, identify deviations and support forecast accuracy and sales stability
• Handle customer claims (logistics, returns, pricing, quality) using SAP QM and drive timely resolution
• Coordinate delivery planning with logistics to ensure customer requirements are fulfilled
• Identify and suggest opportunities to improve customer service and operational effectiveness
• Support sales by offering alternative products and maximizing order fulfillment

What You'll Bring

• Bachelor's degree
• Minimum 3 years of experience in a customer-facing environment
• Strong knowledge of SAP (order management and quality management), MS Office and reporting tools
• Experience working in an international and multicultural environment
• Strong communication, relationship-building and problem-solving skills
• Ability to collaborate with internal and external stakeholders
• Advanced English (written and spoken)

Nice to have:

• Experience in automotive or industrial environments
• Tire or product knowledge, or interest in developing this skill
• Familiarity with supply chain and order-to-cash processes.

We welcome applicants from a wide range of backgrounds and experiences. Even if you don't meet every listed qualification, we encourage you to apply.