Customer Service Representative - Remote Eligible

Customer Service Representative

The Customer Service Representative (CSR) provides frontline support in the end-to-end Order-to-Cash (OTC) cycle by managing customer inquiries, processing orders, resolving delivery-related issues, and ensuring proactive communication on order status. The role ensures smooth daily operations by connecting external customers with internal teams, delivering accurate and timely service, and supporting issue resolution in line with service standards.

What You'll Do

• Receive and process customer orders accurately.
• Provide updates on product availability, delivery schedules, and shipment status.
• Guide customers through ordering channels (Customer Service and e-Ordering platforms).
• Address customer inquiries and requests at the first point of contact.
• Log, track, and follow up on unresolved issues in accordance with defined service standards.
• Enter and resolve claims in the Quality Management (QM) module.
• Understand and assist with basic logistics, billing, and pricing issues.
• Support sales by offering product alternatives during order-related issues.
• Execute actions aligned with sales and business growth plans.

What We're Looking For

• A bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field—or equivalent practical experience.
• 1–3 years of experience in customer service, order management, or a supply chain/logistics role.
• Hands-on exposure to ERP systems (e.g., SAP) or CRM/ticketing tools (preferred).
• Excellent verbal and written communication skills to interact effectively with customers, suppliers, and internal teams.
• A strong customer service mindset and the ability to resolve basic inquiries efficiently.
• Detail-oriented, ensuring accuracy in processing orders, billing, and delivery updates.
• Ability to collaborate effectively with logistics, finance, and sales teams.
• Proficient in MS Office, with basic ERP knowledge being an advantage.

Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.