Client Support Manager

Client Support Manager

The Client Support Manager works with our partners to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their Partners and collectively work together on improving the customer experience. Additional duties such as partner audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and partners. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly".

Essential Job Duties and Responsibilities

Provide our customers with world-class customer service. Help resolve questions or concerns.

Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.

Effectively manage a pipeline of projects to completion

Conduct collaborative investigations into possible fraudulent or suspicious activities

Analyze data and spot trends

Conduct monthly partner due diligence checks

Required Skills, Knowledge and Abilities

Strong ability to multi-task

Ability to work independently

Effectively interact with high profile partners

Excellent written and verbal communication skills

Knowledge in solar, mortgage and finance

Ability to manage projects from start to finish

Diligent record keeping

Superior customer service skills

Proficient with Excel and analyzing data

Compensation: $21/hr

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

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