Asset & Wealth Management Operations - Associate - chicago - client Services - Operations

Client Service Associate In Shareholder Services

The position of Client Service Associate in Shareholder Services is ideal for someone who seeks to deepen his or her client service focus, relationship management skills, has knowledge of the asset management business, is very detail oriented, and welcomes the demands of heavy client interaction. This role involves front line communication with our Third Party Wealth clients and sales partners, specifically for Separately Managed Accounts (SMAs) and is responsible for managing client service needs across sales territories, sales channels and client types. To accomplish this goal, this role interacts with many areas of the firm including Sales, Portfolio Management, Product Management, Legal, and Compliance in a professional, knowledgeable, and diligent manner in order to add value to the client experience. This position requires a thorough understanding of a client service environment and may participate in business development initiatives related to SMAs which could require an in-depth understanding of the industry, our client base, and systems.

Goldman Sachs (GS) Asset Management delivers innovative investment solutions through a global, multiproduct platform that offers clients the advantages that come with working with a large firm, while maintaining the benefits of a boutique. GS Asset Management is one of the pre-eminent investment management organizations globally. Critical to our success is our ability to leverage a global team of talented professionals to define solutions and lead change across the operational infrastructure. Within GS Asset Management, the Shareholder Services group is a global sales-aligned service organization that provides high quality service and solutions to clients. Through their client service model, Shareholder Services enables distribution of GS Asset Management investment products, provides consultative services, scale and controls, all while focused on being accretive financially to the business. The Client Onboarding team plays a critical role within Shareholder Services by ensuring all investment requirements are met and making the client experience as streamlined as possible.

Primary Responsibilities:

• Managing client relationships by serving as primary point of contact with clients & sales channels
• Providing a full range of services: including supporting client onboarding, answering client inquiries for fund/portfolio information and literature, acting as the point person for any client-related issues, and executing client lifecycle events
• Communicating and working closely with the sales force to provide high quality service to our clients
• Analyzing and problem solving, both independently and with the team
• Monitoring and escalating service issues to ensure a high quality response to clients
• Working on special value projects as necessary (i.e., asset development/retention, automation related projects)
• Partnering with Management and other Service Representatives to build long term successful & scalable service models
• Working closely with the firm's trading desks relaying the status of trading activity on all client accounts
• Providing ongoing feedback to the team regarding service quality, training, and coaching in an effort to increase the effectiveness and consistency of service and relationship management
• Cultivating a service environment targeted towards enhancing the client experience

Qualifications:

• Ability to deliver superior client service to internal and external clients
• Critical thinking, analytical, and problem-solving skills
• Outstanding leadership, time management, and relationship management skills
• Resourceful individual with high intellectual curiosity
• Keen attention to detail and high sense of urgency, meeting client needs in a thorough and efficient manner
• High caliber individual with experience in financial services and specifically Separately Managed Accounts and service to Financial Advisors
• Highly self-motivated with strong communication and teamwork skills, and the ability to work well in a fast-paced environment
• Proficient PC skills including MS Word, MS Excel, MS Access and MS Power Point
• Bachelor's degree required

Work Experience:

• Preferred 1-3 years of relevant client service experience in a financial services industry environment.
• FINRA Series 7 and Series 63 preferred (should be obtained within first 60 days on the job)

Salary Range: The expected base salary for this Chicago, Illinois, United States-based position is $65000-$120000. In addition, you may be eligible for a discretionary bonus if you are an active employee as of fiscal year-end.

Benefits: Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here.