Membership Sales Specialist

Sales Center Representative

Are you a sales-driven professional with a knack for connecting with people over the phone and through digital communication? Goldfish Swim School is seeking a dedicated Sales Center Representative to join our team! Based in-school but working behind the scenes, you will play a key role in growing memberships for our locations in New Rochelle, Yorktown Heights, and Yonkers.

As a Sales Center Representative, you will operate from our office within the school, focusing on managing calls, text messages, and leads. You'll handle inquiries and drive enrollments, ensuring families receive exceptional service while contributing to the success of multiple locations. This role is not front-facing, allowing you to concentrate on sales efforts and lead management.

Key responsibilities include:

• Inbound & Outbound Communication: Respond promptly and professionally to phone calls, text messages, and online inquiries.
• Lead Conversion: Convert inquiries and trial lessons into memberships by effectively communicating the value of our swim programs.
• Follow-Up: Maintain consistent follow-up with leads to ensure high conversion rates.
• Regional Coordination: Manage and track leads across three locations: New Rochelle, Yorktown Heights, and Yonkers.
• CRM Management: Accurately record all interactions and progress in the CRM system.
• Sales Performance: Meet and exceed individual and team sales goals.

Qualifications:

• Proven sales experience, ideally in a membership-driven environment.
• Excellent communication skills, both written and verbal, with a professional and personable demeanor.
• Highly organized with strong time-management skills to handle multiple tasks effectively.
• Proficiency with CRM tools and digital communication platforms.
• Self-motivated and goal-oriented, with a passion for achieving results.
• Familiarity with customer service in a family-focused setting is a plus.

What we offer:

• Opportunities for career growth within a supportive team environment.
• A chance to make a difference by helping families prioritize water safety and fun.
• Employee perks, including discounts on swim lessons and Goldfish merchandise.

About us:

Goldfish Swim School is a premier swim school dedicated to teaching children essential water safety skills in a safe, fun, and friendly environment. Our team is passionate about making a difference in our communities, and we're looking for team members who share our enthusiasm. At Goldfish Swim Schools, we're not just about teaching swim lessons; we're about creating a supportive and welcoming environment for our team members. We are committed to your growth and success, fostering a workplace built on integrity, compassion, and trust.

We believe in nurturing a culture that provides WOW! Customer Service. We do the right things, make the right decisions, and treat people with Integrity, Compassion, and Trust. We meet and exceed expectations so you see Extraordinary Results. We make a big deal about life's accomplishments by remembering to Celebrate!