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Order Operations & Customer Care Collaborator
Coordinate driver schedules to ensure on-time delivery of customer orders
Ho Chi Minh City, Viet Nam
Entry Level
yesterday
GoGoX
A logistics platform offering on-demand, same-day delivery and courier services for individuals and businesses.
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Job Title
Proactive Customer Care (Outbound):
- Call and check in with existing customers, encouraging repeat orders.
- Collect information, record requests, and create/monitor orders.
Call Center & Request Handling (Inbound):
- Receive new order requests via phone or chat system.
- Quickly resolve complaints, feedback, and arising issues to ensure customer satisfaction.
Order Operations & Driver Coordination:
- Enter data, create, and track orders in the system.
- Find, contact, and coordinate drivers/transport partners to ensure timely delivery.
- Monitor the delivery process and ensure orders are successfully completed.
Who You Are:
- Candidates able to work full-time 6 days/week (fresh graduates or awaiting degree).
- Preferably experienced in Outbound Sales/Customer Service/Telesales or in Logistics/Transportation.
- Pleasant voice, positive energy, good telephone communication and persuasion skills.
- Flexible problem-solving skills and ability to handle issues quickly.
- Proactive, enthusiastic, and responsible in ensuring smooth order operations.
What We Offer:
- Salary: 5,000,000 VND/month
- Career growth opportunities; potential to become a full-time employee based on performance.
- Flexible working hours, suitable for personal schedule.
- In-depth training on system processes, communication skills, complaint handling, and working with drivers/transport partners.
- Friendly working environment that supports skill development in Customer Service and Logistics/Transportation.
About GoGoX
A logistics platform offering on-demand, same-day delivery and courier services for individuals and businesses.