IT Support Specialist, IT Service Desk, EMEA

IT Support Specialist

In the role as IT Support Specialist in our IT Service Desk EMEA team, you will contribute to our purpose of Bringing People Closer. You will support colleagues across the organization with their IT hardware, software, and system needs—helping ensure a smooth and secure digital working experience.

You will join our IT Service Desk EMEA, part of DDI (Digital, Data & IT). Our global IT organization supports GN's businesses around the world with essential applications, infrastructure, and end-user services.

You will be based at our Warsaw office, providing on-site and regional 2nd level support to GN colleagues. You will work with a friendly, supportive, and collaborative team that values knowledge sharing, open communication, and continuous improvement.

Your contribution is appreciated, and you will:

• Provide professional 2nd level support and register incidents in ServiceNow
• Resolve issues face-to-face, by phone, email, or through ServiceNow
• Assess and prioritize incidents and service requests
• Support core technologies such as Active Directory, Azure AD, Microsoft Exchange, Microsoft 365, Endpoint Manager, and Intune
• Prepare, set up, and maintain meeting rooms, workstations, mobile devices, printers, and other equipment
• Create and update documentation, guidelines, and user instructions
• Collaborate with colleagues across Group IT to ensure smooth service delivery.

To perform well in the role, we imagine that you:

• Are service minded, customer focused, and enjoy helping others
• Communicate clearly and professionally with users at all levels
• Navigate a variety of technical issues with a structured and solution-oriented approach
• Engage in teamwork while also demonstrating the ability to handle responsibilities without assistance
• Have experience with IT support tools (e.g., ServiceNow, TeamViewer, RDP, VPN)
• Possess a solid understanding of Windows, Microsoft 365, Azure, Intune, and common IT hardware
• Feel comfortable communicating in both Polish and English
• Show interest in discovering and acquiring knowledge of new technological advancements.

It is beneficial if you also:

• Are familiar with ITIL practices
• Bring experience from onsite IT support in a complex or global environment
• Hold a relevant educational background in computer science, information systems, or similar.

This role is an on-site position, as your presence is essential for supporting colleagues and IT equipment directly. At the same time, we provide flexibility when possible, for example, for training sessions, private matters, or special circumstances.

We encourage you to apply even if you do not match every skill listed. We welcome your application. If you bring transferable skills and a positive mindset, you could enrich our team with your unique contributions.

We are focused on an inclusive recruitment process. All applicants will receive equal consideration. We encourage you to submit your CV without a photo to support an equal and unbiased process.

If you have special requirements for the interview, please let the Hiring Manager know upon accepting the invitation.

Use the 'APPLY' link. Applications are reviewed on a continuous basis, so don't wait to send yours.

Short on time? You can submit your CV plus a few sentences about your motivation.

Join us in bringing people closer GN brings people closer through intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhances the senses of hearing and sight, improves communication, and enables great audio experiences worldwide.

We look forward to receiving your application.