IT Infrastructure Operations Specialist, Endpoint

IT Unified Endpoint Operation Specialist

At GN's Digital, Data & Information Technology organization, we are more than 500 colleagues working across the globe to enable and secure the technology behind GN's innovation. To enhance the operation and maintenance of our global IT infrastructure, we are now looking for a skilled IT Unified Endpoint Operation Specialist to join our Enterprise Platforms & Cybersecurity (EP&C) domain and contribute to our purpose of Bringing People Closer.

The team you will be part of

In the EP&C domain, we are around 150 IT professionals fulfilling many roles - from IT supporters and architects to operation specialists, leaders, and delivery managers. Together, we design, build, and run global platforms and technologies, including networks, servers (on-prem and cloud), databases, backup/restore, communication & collaboration, identity & access, end-user devices, IT service management, and cybersecurity.

Located in our Warsaw office in Poland, you will be part of our Unified Endpoint Management (UEM) Team, which operates globally and has a significant presence in EMEA. We deliver a comprehensive range of endpoint services to our global end-users - managing Windows clients, Apple Mac devices, mobile devices, print services, Azure Virtual Desktop, and related technologies. We also ensure smooth production operations for label printers and handheld scanners.

Your contribution is appreciated, and you will:

• Act as the operational expert for global endpoint services, ensuring stable and efficient day-to-day operations.
• Manage and support Windows clients, Apple Mac devices, mobile devices, print services, Azure Virtual Desktop and Citrix environments.
• Serve as the primary escalation point for operational issues related to these services.
• Collaborate closely with cross-functional teams to enhance service delivery and resolve technical challenges.
• On-call duties: Participate in on-call rotations approximately once every 10–12 weeks. This includes weekend coverage (Friday evening to Monday morning), scheduled well in advance and coordinated closely with the team.

To perform well in the role, we imagine that you:

• Have solid knowledge and practical experience with:
• Microsoft Intune
• Microsoft SCCM (Configuration Manager)
• Windows Print services
• Windows Patch Management.
• Have a basic understanding of networking concepts such as DNS, DHCP, and routing to troubleshoot related issues.
• Are familiar with managing Azure Virtual Desktop and Microsoft Cloud PC environments.
• Have worked with print solutions (e.g., Follow Me / PaperCut) and third-party patching tools (e.g., Patch My PC).
• Hold an IT-related education (e.g., IT Supporter or university degree in IT).
• Are a cooperative colleague who thrives in a global setup and enjoys collaborating across regions and disciplines.
• Communicate with ease in English both written and verbally.
• Experience working directly with Citrix is an asset.

At GN we pride ourselves on encouraging flexible working whenever possible. We trust our people to carry out their tasks, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply even if you don't match all the above-mentioned skills, we welcome your application if you think you have transferrable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process all applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting invitation to interview.

How to apply? Use the 'APPLY' link. Applications are assessed on a continuous basis, so don't wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

Join us in bringing people closer GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.