Senior IT Engineer - Remote Eligible

Senior It Engineer

Glydways is reimagining what public transit can be. We believe that mobility is the gateway to opportunity—connecting people to housing, education, employment, commerce, and care. By making transportation more accessible, affordable, and sustainable, we empower communities to thrive and unlock economic and social prosperity.

Our mission is to revolutionize transit with a solution that delivers high capacity, exceptional user experiences, unmatched affordability, and minimal environmental impact.

The Glydways system is a groundbreaking network of carbon-neutral, interconnected transit pathways powered by standardized autonomous vehicles on dedicated roadways. Operating 24/7 with on-demand access, it offers personalized and efficient mobility—without the burden of heavy upfront infrastructure costs or ongoing taxpayer subsidies.

With Glydways, we're building more than a transportation system; we're creating a future where everyone, everywhere, has the freedom to move.

The It team at Glydways is responsible for the comprehensive management of corporate applications and day-to-day technical operations. This includes providing technical support, managing Software-as-a-Service (SaaS) platforms, ensuring robust security, and overseeing the entire user lifecycle.

This role will be integral in supporting our daily operations, encompassing technical support, and will also drive key project implementations such as Mobile Device Management (MDM), Single Sign-On (SSO), and the development of It policies, among others.

Travel to the Bay Area, Pittsburg will be required to visit our office location in those areas. Remote will be considered.

Roles & Responsibilities

• Troubleshooting and maintenance: Diagnose and resolve hardware, software, and network problems. Monitor system performance, manage backups, and apply updates.
• Employee Life Cycle: Onboard and offboard new users, order and setup equipment.
• Technical Support and Training: Provide technical support to end-users and train them on new systems and hardware.
• System Design, Implementation and Maintenance: Design, build, and implement computer systems, SaaS tools, networks, and databases to meet business needs. Monitor and maintain our current software, SaaS tools and hardware.
• Documentation: Create and maintain detailed documentation of system designs, configurations, and troubleshooting procedures.

Knowledge, Skills and Abilities

• 7+ years of experience working on similar roles.
• Must have technical knowledge of tools like Google Workspace, Okta, Okta Workflows, Microsoft Entra, Intune, other MDM tools.
• Technical support, triage, solve and escalate user technical requests.
• Technical proficiency with multiple OS: Linux Ubuntu, Windows, MacOS, Android, IOS.
• Thorough knowledge of information technology, computer systems, applications, networking and VPN.
• Familiarity with automation tools like zapier, AI agents, and scripting languages like python to help automate tasks.
• Problem-solving and analytical skills, strong ability to analyze needs, troubleshoot issues, and develop effective solutions.
• Must be able to work with minimal supervision and as a team.

Glydways provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.