DHA Pharmacist - Contact Center/patient Support

Pharmacist

GluCare Integrated Diabetes Center is a pioneering healthcare facility dedicated to redefining diabetes management through cutting-edge technology, AI-driven care, and a patient-centric approach.

The Pharmacist at Glucare Integrated Diabetes Center will play a vital role in supporting patient care by dispensing medications accurately, providing expert advice on drug therapy, and ensuring compliance with DHA and UAE regulations. The role focuses on delivering safe, effective, and patient-centered pharmaceutical services, with a strong emphasis on diabetes management and chronic disease care.

Key Responsibilities

1. Dispensing & Patient Care:

• Accurately dispense prescribed medications while ensuring correct dosage, administration, and patient safety.
• Provide clear patient counseling on the safe and effective use of medications, including side effects and interactions.
• Offer medication therapy management, particularly for patients with diabetes, hypertension, and other chronic conditions.
• Support patient adherence programs and lifestyle management as part of Glucare's integrated care model.

2. Regulatory Compliance & Safety:

• Ensure full compliance with DHA and UAE federal pharmacy laws and guidelines.
• Maintain accurate records of prescriptions, controlled drugs, and pharmacy documentation.
• Oversee storage conditions of medicines and ensure adherence to cold chain management where applicable.
• Participate in internal audits, accreditation processes, and quality improvement initiatives.

3. Collaboration & Team Support

• Work closely with physicians, nurses, and dieticians to support patient treatment plans.
• Support multidisciplinary case discussions for complex patient care.
• Collaborate with the pharmacy team to manage stock, procurement, and inventory control.

4. Operational Duties

• Supervise pharmacy technicians and assistants as needed.
• Ensure proper inventory management, including monitoring of near-expiry and slow-moving items.
• Contribute to process improvements to enhance patient experience and operational efficiency.