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Customer Support Expert - Remote Eligible

Build strong, long-lasting relationships with customers to become an advocate for the GlossGenius brand.
Remote
Junior
1 week ago
GlossGenius

GlossGenius

Software & embedded fintech for small business owners

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✨ About The Role

- The role involves providing customer support throughout the entire customer journey, resolving issues via phone and text to ensure customer satisfaction - Building product knowledge to effectively respond to customer inquiries and deliver faster product value - Collaborating with a dynamic team to achieve company goals such as customer acquisition and retention - Identifying areas of opportunity to improve resources and support tools for customers

⚡ Requirements

- Experience in a customer-facing role, preferably in a SaaS environment, with a track record of driving customer satisfaction and meeting performance standards - Strong written and verbal communication skills, adaptable to various communication styles - Ability to work well in a team, self-starting in a fast-paced startup environment - Prior experience in a similar role, understanding the importance of personalized support and building strong customer relationships
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Customer Support Expert - Remote Eligible
Remote
Support
About GlossGenius
Software & embedded fintech for small business owners