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Customer Support Expert - Remote Eligible

Build strong, long-lasting relationships with customers to drive customer satisfaction and brand advocacy.
Remote
Junior
2 weeks ago
GlossGenius

GlossGenius

Software & embedded fintech for small business owners

Job is no longer active
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✨ About The Role

- The role involves providing customer support throughout the entire customer journey, resolving issues primarily via phone and text - Building product knowledge to effectively address customer inquiries and become a brand advocate - Collaborating with a dynamic team to achieve company goals such as customer acquisition and retention - Identifying areas of improvement to enhance customer support resources - Working remotely from anywhere in Canada with varying work hours, either Monday-Friday 10:00am-8:00pm EST or Tuesday-Saturday 11:00pm-7:00pm EST
- Experience in a customer-facing role, preferably in a SaaS environment, with a track record of driving customer satisfaction and meeting performance standards - Strong written and verbal communication skills, adaptable to various communication styles - Ability to work well in a team, self-starting in a fast-paced startup environment - Prior experience in providing personalized support and building strong customer relationships - A proactive problem solver with a focus on delivering value to customers
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Customer Support Expert - Remote Eligible
Remote
Support
Job is no longer active
About GlossGenius
Software & embedded fintech for small business owners