Field Service Technician - Waterville, ME

Field Service Technician - Waterville, ME

Glory offers: 401k plan with company nonelective contribution and employer match; Paid Parental Leave, comprehensive benefit package including tuition and adoption assistance; bonus opportunities, and career advancement.

Pay range: $25 - $30 an hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Work schedule: Days: Monday - Friday. Time: 8am – 5pm or 9am - 6pm.

Main Responsibilities

Main responsibilities include:

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, engineering change notices that affect system upgrades, and hardware/software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position
• Adhere to safety guidelines and policies, complete required environmental health & safety training, timely reporting of any job site accidents (for an injury or property damage)

Skills, Knowledge & Expertise

Required education and qualifications include:

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Qualifications include:

• Excellent customer service and communication skills
• Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
• Logical trouble shooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings
• AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM’s or copier machines experience is preferred
• 3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
• Hold a valid driver’s license

Required skills and competencies include:

• A company van is provided, and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territory
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist
• Must be able to work at all our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be able to work on-call rotation, typically once every 3 to 5 weeks including evenings and weekends, 24/7 might be necessary on rare occasions
• Must be able to drive to customer sites during working hours
• Occasional travel outside your assigned territory including air and overnight travel may be necessary
• Ability to accommodate limited accessibility at a job site
• Ability to work autonomously with minimal supervision

Pay Range and Benefits

Glory is proud to share that our benefit package ranks in the top 25% across the country! Benefits include:

• 401(k) Retirement Plan with Fidelity – 2.5% base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from. High, Medium, and Low deductible through Blue Cross Blue Shield
• Paid Parental Leave
• MDLive – 24/7 virtual doctor plus a nurse line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – company paid
• Paid vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid sick days based on City/State requirements
• Paid holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption assistance
• Legal and ID theft plans
• Annual bonus opportunity
• Opportunities for internal promotions/career advancement
• Company Vehicle/Insurance – this benefit only applies to certain positions

About GLORY

Global leaders in customer experience automation

With a culture rooted in innovation, each day Glory’s people are transforming our customers’ businesses. Our automation solutions empower retailers, restaurants, and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.

Why Join Us

Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills, and dedication. Here, we prioritize the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values

The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.

• Customer Delight. We put our customers first.
• Integrity. We do the right thing, always.
• Innovation. We embrace new challenges and share the future.
• Speed. We move fast, that’s how we stay ahead.
• Diversity & Respect. We value the strength in our differences.
• Teamwork. We succeed together.