Werktstudent Client Service

Werkstudent Client Service

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

In dieser Position als Werkstudent Client Service (m/w/d) hast Du die Möglichkeit, in einem zukunftsorientierten Umfeld echte Einblicke in den Kundenservice eines internationalen Paymentdienstleisters zu gewinnen - sowohl remote als auch an unserem Standort in Köln. Die Commerz GlobalPay GmbH, das Joint Venture der Commerzbank und Globalpayment – revolutioniert den Payment-Markt mit digitalen und innovativen Zahlungsmöglichkeiten.

As part of the team, you will actively support in answering customer support requests. In close collaboration with the Client Service Managers, you will continuously develop the support - always with an ear to the market. You can shape processes and optimize communication with our customers. Do you like to work and communicate with people? Here you will find scope for action and the chance to develop your skills in a real business environment – a perfect step to gain practical experience and become part of something big.

Your tasks with us:

• You answer standardized inquiries from our customers, written and by phone in German and English
• You help with acute commercial problems and provide guidance on the best possible use of our products such as GP Tom, the customer portal Marketplace or other value added services
• You create and optimize processes for more efficient response to inquiries
• You contribute to the creation of new customer communication in German and English
• You support the creation of customer information for our help center
• You work closely with the support agents and support them in their daily work
• You support in smaller projects

Who we are looking for for this role:

• You are studying Business Administration, Management, Communication, Foreign Languages or a comparable course at a German university
• You have the opportunity to support us for 12 months with 20 hours per week as a student assistant
• Ideally, you live in the area around Cologne, so that it is also possible for you to come to our Cologne office when necessary and work there.

Your profile:

• You like to work in a team, are open-minded and empathetic
• You are technically savvy and ideally know your way around the modern world of payments
• You work conscientiously and structured
• Very good verbal and written communication skills in German and English complete your profile

What we offer you at Commerz Globalpay:

• Insights into the work of an internationally operating company with a strong start-up mentality and flat hierarchies
• Flexible working hours (hybrid or remote possible), adapted to your studies.
• A new office in the heart of Cologne
• A motivated and international team that supports you and grows together with you.
• The chance for a long-term cooperation

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.