Technical Support Specialist

Specialist Technical Support

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

eService is a leader in the market of card acceptance and electronic transaction settlement in Poland, as well as the largest provider of technology in the field of settlement services in Central and Eastern Europe. The company has been operating on the market for almost 25 years and offers entrepreneurs omnichannel payment solutions for both stationary and mobile service and retail points, as well as online activities. The company offers POS terminals and payment gateways for e-commerce and m-commerce solutions. The company supports the promotion of cashless payments in small and medium-sized enterprises, as well as in local government units and public institutions.

eService is part of Global Payments Inc. (NYSE: GPN) and PKO Banku Polskiego. Global Payments, headquartered in Atlanta, Georgia, employs around 27,000 people worldwide, is a Fortune 500 company and a member of the S&P 500. It operates worldwide, covering North America, Europe, Asia and the Pacific, as well as Latin America.

Become Part Of Our Team, Where You Will:

• Be the first line of support for Service Providers and ISV Partners in the field of POS terminals,
• Closely cooperate with teams responsible for the development of the payment application and other operational teams,
• Handle technical requests from Customers as part of the second line of support,
• Ensure the flow of information in the Team in the area of POS terminals and tools used within the technical support team.

What You Need To Succeed:

• You have at least a secondary technical education, preferably higher technical education,
• You know the basics of telecommunications and computer science,
• You are a person with an analytical mind and attention to detail,
• Communication skills and the ability to build positive relationships with customers are your strong points,
• You know English at a level that allows you to communicate freely and read technical documentation in this language.

Desirable:

• Knowledge in the field of POS terminals and fiscal systems

What We Offer:

• Employment based on an employment contract with a long-term cooperation perspective
• Implementation training in the first days of work, thanks to which you will get to know our company better
• Employee training: with us you will develop your professional and personal potential
• Private medical care Luxmed for you and your family members (including dentistry)
• Access to the Multisport card
• Opportunity to join a group life insurance
• Free access to online language courses (English and German)
• Access to a free and anonymous counseling program in psychological, financial and legal matters
• And even fresh fruit every Wednesday and delicious coffee every day from Praskiej Palarnia :)

Next Steps:

• Submit your CV
• Phone interview – we will talk briefly about the position and your experience (15 min)
• Recruitment meeting – we will get to know each other, you will learn more about eService, meet your Manager and talk more about your experience (60 min)
• Offer of cooperation – after a successful recruitment process, we will offer you a proposal for cooperation
• Welcome to our team – handing over the necessary tools for work and introducing you to your new duties

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.