Technical Client Support Specialist

Technical Support Team Member

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Through local expertise and global scale, at Global Payments we deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.

We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments processing platform.

We are seeking motivated, energetic, and customer-centric individuals with a passion for technology to join our Technical Support Team. In this role, you'll be at the frontline of supporting both new and existing Eway and Ezidebit customers, handling a wide range of technical and service-related inquiries. You'll play a key role in troubleshooting issues, guiding customers through solutions, and ensuring a seamless experience throughout their journey with us.

Working in a small, collaborative team within an open-plan office, you'll combine customer service excellence with technical problem-solving, helping to build long-term customer loyalty.

Key Responsibilities:

• Managing and responding to incoming calls, chats, and emails from business-to-business customers promptly and effectively;
• Investigating and resolving customer inquiries with a solution-focused approach;
• Maintaining and ensuring the accuracy of client data;
• Identifying recurring issues or trends affecting customers and escalating them appropriately to ensure timely resolutions.

Salary:

• The salary range for this role is $67,000 - $70,000 + superannuation.

About You:

• Proven experience in roles focused on delivering outstanding customer experiences
• Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders
• A passion for educating and empowering customers by providing practical, creative solutions
• The adaptability to thrive in a fast-paced, ever-changing environment
• Strong attention to detail, paired with an eagerness to learn new systems and technologies
• A problem-solving mindset, with the ability to think outside the box and resolve challenges effectively

Our Benefits:

• Flexible work arrangements that support your unique need;
• 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave;
• Women in Digital membership, granting you access to a host of member industry events and resources;
• Additional birthday, community giving, wellness and study leave;
• Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
• A jam-packed calendar of cultural celebrations and social activities;
• Global career and professional development opportunities;
• Salary sacrifice and an Employee Stock Purchase Plan.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.