Sales & VIP Customer Support

Sales & Vip Customer Support

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

We are looking for a Sales & VIP Customer Support colleague to join our team in Prague on a full-time basis. Daily responsibilities include:

• Regularly creates reports for the sales department as needed by the sales network.
• Provides support to the sales network, particularly processing change forms, ensuring product/service terminations, and increasing products/services for existing clients as needed by the sales network.
• Supports the sales department, ensures the handover of business cases to coordinators, and independently fulfills client requests.
• Processes and assigns business cases assigned through the website to coordinators.
• Continuously and in collaboration with colleagues "Back Office" is in contact with clients (in writing / by phone) and ensures the collection process (debt collection after maturity), possibly sending contract terminations and transferring clients to an external collection agency.
• Ensures the regular agenda and reporting for the "Head of Sales".
• In the event of reduced capacity of "Back Office" verifies contracts, enters or changes client data in ECBD.
• Manages and updates work procedures, manuals, and marketing materials on the internal drive for the sales network.
• Regularly checks the company's website and ensures its update.
• Participates in the creation of product and marketing presentations.
• Ensures and manages access to the Hermes application for bankers and coordinators.
• Records paper contracts and ensures their timely submission to the archive.
• Manages third-party collaborators and the associated agenda.
• Participates in business activities as needed by the sales network.

We are looking for people with big ideas. People who can lead to positive change, move forward and show what’s next, people with passion, a positive attitude, and a desire to learn and grow.

In practice, this means:

• Minimum secondary education in the field of business or marketing is an advantage.
• Good computer skills (MS Office)
• Good knowledge of English is an advantage.
• Excellent verbal and written communication skills
• Team player with a high level of commitment
• Knowledge of payment trends and regulations in the payment industry
• Ability to analyze data for optimizing sales efforts
• Ability to build relationships with customers/colleagues and business partners
• Good organization and responsibility with the ability to solve problems

What work benefits can you expect:

At REVO, you will have the chance to become the heart of the global payment technology industry and shape the world of payments. In addition, you will also:

• Collaborate with inspiring colleagues, opportunity to learn, develop, and shape your future career;
• Access to e-learning courses;
• Contribution of 18,000 CZK per year for vacation, sports, etc.
• Hybrid work mode (1 day per week at home office)
• Flexible working hours
• 5 weeks of vacation + 5 additional days off
• Meals worth 123 CZK per day fully covered by the employer
• Contribution to pension insurance 2500 CZK per month after probation period
• Language course options if needed
• Soulmio care: unlimited access to Soulmio services (option for online anonymous consultations with psychotherapists)
• Online medical consultation uDoctor
• Snacks at the workplace
• Workplace in Prague 10 - Strašnice, right next to the A-line metro station Strašnická

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.