Trainee - Customer Service

GlobalFoundries

GlobalFoundries is a world-leading contract manufacturer for the global semiconductor industry with facilities in Dresden, Singapore, New York, and Vermont (USA). Our products are used in various technical applications, e.g. mobile communications, consumer electronics, automotive and more. GlobalFoundries employs around 13,000 people worldwide, including 280 in Sofia. Our Sofia based team will enhance GF's scale and capabilities, while strengthening competitiveness of its specialized application solutions to further position the company for growth and value creation. Our Design and Technology Enablement teams are working on the development of a broad portfolio of semiconductor technologies ranging from 350 nm down to 12nm including FD-SOI, RF, High-Voltage and automotive applications.

Introduction

The primary role is to work closely with members of the customer service team and customer service managers to support customers. Coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Maintain customer master and item master details in Oracle and SFDC. Monitor the cases in SFDC and follow up with the case owners.

Your Job

• Support internal teams with tasks activities in CRM.
• Manage the end-to-end multi project wafer engagements with customers
• Review the customer service procedures and create workflows and update training documents
• Manages the customer's orders in Oracle. Enter customer specific information in Oracle, which may include purchase orders, pricing, quote, and ship methods used.
• Follow up with the customers in a proactive manner on the purchase orders based on the analysis.
• Interface with Fab Planners in US or overseas by e-mail correspondence or conference calls to resolve customer, and Fab related issues.
• Interface with Account Managers, Engineering and Finance, and forward applicable information to the Fabs in resolving customer issues.
• Answer, or assist in obtaining answers to internal staff's questions with regard to customer specifics.
• Resolve production scheduling, shipping, or invoicing problems.
• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements, and programs.

Required Qualifications

• Education: Bachelor's degree/ Pursuing a degree
• Language Fluency – English (Written & Verbal)

Preferred Qualifications

• CRM skills.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgement.
• Ability to multi-task and provide support to multiple team members
• Project management skills.
• Ability to work independently, manage small engagements or parts of large engagements.
• Finance background is a plus.
• Knowledge in Oracle Database a plus.
• Strong analytical and technical skills.
• Detail oriented.
• Exercises mature judgement.

Co-op Program Details

• 20 h/week aligned with university schedule
• Monthly Scholarship
• 1 - 1.5 years duration
• Top office location

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency, and innovation whilst our employees feel truly respected, valued and heard.