Technical Support Team Member

PosiTrace is a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our Technical Support Team based in Mexico.

Responsibilities

Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble-shooting GPS Tracking hardware and software issues
Identify and resolve customer technical problems
Document all outbound and inbound activity via the Support Ticketing system
Escalate more complex technical issues to following levels
Build lasting relationships with customers
Communicate in a customer-focused, polite and friendly manner

Skills Required

3-5 years of experience in Helpdesk work, Technical Support providing services to external customers
Experience working with Linux
Experience with SLAs
Professional customer support manners, including patience, empathy and a knack for understanding customer needs
Strong organizational, and time management skills and attention to detail
Electronics knowledge
Knowledge of GPS Tracking, and cellular and satellite networks is an asset
The ability to diagnose and troubleshoot software and hardware issues
Excellent spoken English
Excellent written English communication skills are imperative

Education

Bachelor's degree in IT, Electronics or Engineering

Terms of Employment

Full time
Monday to Friday
On site role

We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.

Suggest a correction

Technical Support Specialist

Global Fleet Management

Free Jobs Digest

NoDegree