Account Manager (m/f/d)

Account Manager

Are you ready to lead high-impact merchant relationships and drive commercial success? Join us as Account Manager and take ownership of a diverse sales portfolio where your strategic thinking and customer focus will make a real difference.

What You Will Do:

• Manage and grow a portfolio of key merchants
• Lead contractual negotiations and ensure delivery of account-specific obligations
• Drive sell-out activities via the Customer Success Team
• Monitor KPIs like Refund Ratio, Hit Rate, IR/RR, and take corrective action when needed
• Defend accounts from competitors and recover lost merchants
• Collaborate with Marketing, Key Account, and Merchant Services teams on campaigns and promotions
• Ensure accurate documentation and CRM usage
• Achieve budget targets and new business goals
• Improve merchant knowledge and engagement with our services
• Deliver account plans and maximize TFS & DCC performance
• Evaluate customer expectations and translate them into actionable plans

Ideally You Will Bring:

• Proven experience in sales, account management, or customer success
• Strong relationship-building and communication skills
• Problem-solving mindset and high integrity
• Basic MS Office skills
• Business-level English is a plus