Merchandise Operations Coordinator - Remote Eligible

Merchandise Operations Coordinator

The Merchandise Operations Coordinator provides essential support to Girls on the Run councils, offering proactive and responsive service concerning merchandise and ordering processes. This role is also the primary point of contact for general inquiries from internal and external parties. The Merchandise Coordinator works closely with finance and marketing - offering support with customer service, project management, and other key cross-departmental work.

A successful Merchandise Operations Coordinator:

• possesses a keen attention to detail
• is a problem-solver with a customer service mindset
• enjoys evaluating and improving operational efficiencies
• loves to organize and manage data
• is a team player with a roll-up-your-sleeves approach
• enjoys building new and authentic relationships with others
• is self-motivated and has excellent time management and prioritization skills
• is proactive and takes initiative

Responsibilities:

• Use Shopify to manage the full-cycle ordering process for curricula and program materials, including purchase orders, order placement, and coordinating order fulfillment with warehouse.
• Create and maintain product listings in Shopify for program materials and branded merchandise (titles, descriptions, images, pricing), manage product variants (size, color, style) and ensure accurate inventory by SKU.
• Use project management software to assist the Operations Manager with merchandise programs and ensure seamless cross-departmental collaboration on merchandise tasks, responsibilities, and deadlines.
• Respond to council merchandise questions, including order status and approval requests, with timely and professional customer service.
• Assist with the product development process as needed.
• Help to coordinate merch assortment strategies on GOTRshop.com, assessing sales and inventory and website campaigns.
• Assist with compliance and audit review of councils as needed.
• Collect and provide data to vendors to help manage operations.

Every member of our staff community is expected to serve as a Girls on the Run role model, exhibiting our core values and working to forward the mission. We commit ourselves to actively developing and nurturing positive relationships across the organization - with staff, council members, donors, and board members.

Skills & Experience:

• Customer service and/or project management experience
• Strong communicator with excellent written and interpersonal skills
• Experience with project management and order management software
• Ability to work with people in a remote, matrix-environment
• Excellent technology skills with the ability to learn new software quickly
• Shopify/Shopify POS or similar platform experience preferred
• Proficient in PowerPoint, Word (mail merge) and Excel (e.g. formulas, VLOOKUP's, pivot tables)
• Experience in Asana and SharePoint

Compensation & Benefits:

At Girls on the Run, we support and celebrate one another not only as coworkers, but as people. We proudly offer generous and flexible PTO, so that our staff can nurture their physical, mental and emotional wellbeing in ways that are personally meaningful to them. In addition, we provide a comprehensive benefits package including company-subsidized medical and dental coverage, vision coverage, life insurance, paid leave and a 401K with an employer match. This is a full-time, non-exempt position offering a compensation range of $21 - $24 hourly, depending on experience.

This position is remote within the Charlotte region, Girls on the Run strives to provide our staff with opportunities for meaningful in-person connection throughout the year including staff gatherings, professional development opportunities and organization-wide conferences. Employees are always encouraged, and in occasional instances required, to participate in and contribute to these events.

Applications will be accepted through Sunday, September 10. This position has an anticipated start date on or after October 20, with some flexibility for candidate availability.