Technical Support Engineer - Spanish - Remote Eligible

Technical Support Engineer – Spanish Language (M365 Concierge)

Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (Spanish Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.

Key responsibilities include:

• Providing end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone
• Assisting users with Microsoft 365 setup, installation, activation, and licensing issues
• Troubleshooting issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services
• Supporting user account management, mailbox setup, and license assignment
• Troubleshooting Windows and macOS OS-related issues impacting Microsoft 365 functionality
• Assisting with identity and access management, including SSO, Azure AD sign-ins, and authentication issues
• Analyzing logs and diagnostic data to identify and resolve technical issues
• Documenting customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
• Escalating complex or unresolved issues to internal Microsoft support teams when required
• Proactively identifying recurring issues and sharing insights with internal teams to improve service quality

Required skills and qualifications include:

• Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365
• Strong knowledge of M365 administration, licensing, and troubleshooting
• Hands-on experience troubleshooting Windows and macOS environments
• Basic understanding of Azure Active Directory, SSO, and identity concepts
• Ability to read and analyze system and application logs
• Excellent Spanish communication skills (written and verbal)
• Strong customer-handling and problem-solving skills
• Ability to work independently in a remote environment

System requirements (remote work):

• Minimum 16 GB RAM
• Stable internet connection with at least 50 Mbps upload/download speed
• Windows 10 or higher preferred

Preferred qualifications:

• Graduate or above
• Experience with Microsoft support processes or concierge services
• Familiarity with CRM or ticketing tools (Salesforce preferred)