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Internal Support Associate
Own internal ticket management and cross-department coordination to resolve queries efficiently
Gurugram, Haryana, India
Entry Level
10 hours agoBe an early applicant
Gigmos
A platform offering a marketplace for freelance services and gig economy opportunities across various industries.
1 Similar Job at Gigmos
Internal Support Associate
We are seeking a proactive and detail-oriented Internal Support Associate to join our team. The ideal candidate will have hands-on experience with ticketing tools such as Zendesk, excellent communication skills, and the ability to handle multiple responsibilities efficiently. This role involves managing internal support tickets, maintaining system documentation, coordinating across departments, and executing ad hoc tasks, all while ensuring compliance with SLAs (Service Level Agreements).
Key responsibilities include:
- Respond to employee and freelancer support queries through Zendesk/Salesforce CRM or similar ticketing tools, ensuring timely resolution within defined SLAs. Strong command of written English communication is essential.
- Update and manage internal documentation related to tools, processes, and protocols.
- Coordinate with different departments to facilitate issue resolution and maintain operational efficiency.
- Perform assigned tasks flexibly and efficiently, demonstrating problem-solving and time-management abilities.
- Work with Microsoft Excel using basic formulas for tracking and reporting purposes (preferred, not mandatory).
Skills and qualifications:
- BBA/BSc/BA or a related field.
- Prior experience using Zendesk or Salesforce CRM, or similar ticketing/customer support tools.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams).
- Excellent written English communication skills.
Hardware requirements:
- Laptop with minimum 16GB RAM, running Windows 10/11.
- Reliable internet connection with a minimum speed of 50 Mbps (upload & download).
About Gigmos
A platform offering a marketplace for freelance services and gig economy opportunities across various industries.