Technical Support Engineer
Technical Support Engineer
At GigaML, we're shaping the future of conversational AI, fully automating customer support to elite levels for enterprises. Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy, and scalability. We've deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors. We recently raised our Series A and are scaling rapidly across industries with long-term enterprise partnerships already in place.
Be part of a team that's achieved validation from both customers and investors
Help us deliver reliable 24x7 support across time zones
Gain deep exposure to production infrastructure and learn how high-velocity teams operate
We're hiring a Technical Support Engineer to handle real-time customer issues, triage production alerts, and maintain our support systems. This is a high-responsibility role where your attention to detail, responsiveness, and communication will help us deliver industry-leading support across global customers.
Monitor incoming support tickets and production alerts
Diagnose and triage customer issues, escalating to on-call engineers when needed
Investigate root causes and help improve resolution documentation
Own incident communication and keep customers informed with clear, timely updates
Continuously improve monitoring, response workflows, and internal runbooks
Partner with engineering and ops to improve system resilience and alerting quality
2–3 years of experience in technical support, systems operations, or site reliability
Bachelor's degree in Computer Science or related technical field
Strong problem-solving and communication skills
Familiarity with AWS or other cloud infrastructure platforms
Comfortable with logs, monitoring dashboards, and basic API tools
Highly dependable and able to manage and own real-time incidents independently
Screening call w/ recruiting lead (20 min)
Intro call w/ CEO (15 min)
Technical interview on real-world troubleshooting and support workflows (45 min)
Final Interview w/ Engineering Leadership (60 min)