Technical Pre - sales & Support Engineer - Digital Signage & In - store Music System

Giant Pumpkin Job Opportunity

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

Why Work For Us:

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Central Location: Our modern office is conveniently located in Bangkok.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

What You Will Do:

This is a critical new role at Giant Pumpkin, primarily focused on supporting the deployment and maintenance of our digital signage and music streaming platforms, while serving as a key link between our internal teams and clients.

You'll be responsible for understanding client needs, technical system architecture and demonstrating solutions, and supporting both pre-sales and post-deployment troubleshooting.

This role requires strong troubleshooting skills across software (CMS, ERP, OS config) and hardware (displays, audio systems, media players), with the ability to communicate technical topics effectively in Thai and English languages with ease. A typical day in the role covers all of the areas below:

Pre-Sales:

• Evaluate client environments, including existing A/V setups, network infrastructure, and display models.
• Design and document custom signage and audio system solutions, based on existing CMS platforms.
• Conduct hands-on demos and technical proof-of-concepts for prospects and partners.
• Test and validate new hardware, firmware, and CMS features before deployment.
• Prepare detailed technical documentation and project scoping deliverables.

Deployment:

• Configure and deploy signage setups using SoC displays, Android/Linux players, and RS232/IR control protocols.
• Collaborate with AV integrators and electricians to ensure mounting, cabling, power redundancy, and LAN/VLAN access follow spec.
• Handle network configuration, content preloading, and CMS integration.
• Support advanced workflows involving touch interactivity, external triggers and or sensor-based content changes (MQTT, camera analytics etc.,).
• Provide technical training to internal teams, including Rollout and Customer Support teams.

Post-Sales:

• Provide 2nd-line technical support (remotely and on-site) for display, playback, and CMS-related issues.
• Monitor deployed systems to ensure uptime, performance, and content synchronization.
• Maintain internal knowledge base: configurations, guides, SOPs, and known issues.
• Train client-side and internal teams on platform usage, troubleshooting, and new feature rollouts.
• Collaborate with vendors and engineering for complex fixes or system improvements.