Senior Key Account Manager - Sales

Senior Key Account Manager

Giant Pumpkin partners with globally recognized brands in the hospitality, QSR, and retail sectors, providing software and hardware solutions that create smarter in-store experiences through digital signage, audience analytics, music streaming, and other media solutions.

We are seeking a highly experienced and strategic Senior Key Account Manager to join our team at our HQ in Bangkok. In this critical role, you will be responsible for managing and growing relationships with our most significant and strategic clients, driving substantial revenue growth, and ensuring exceptional customer satisfaction.

Responsibilities include:

• Develop and execute comprehensive account strategies to deepen relationships with key accounts, understanding their long-term objectives and identifying new business opportunities.
• Serve as the primary strategic contact for assigned key accounts, overseeing all aspects of the client relationship, including sales, implementation, and ongoing support.
• Proactively identify, qualify, and secure new business opportunities within existing key accounts, including cross-selling and upselling advanced solutions.
• Collaborate closely with internal teams, including product development, marketing, customer success, and technical support, to ensure the seamless delivery of tailored solutions and services.
• Lead regular strategic business reviews with key clients, presenting performance insights, identifying areas for improvement, and proposing new initiatives.
• Drive complex contract negotiations, renewals, and expansions with key clients, ensuring mutually beneficial terms and profitability.
• Monitor and analyze key account performance metrics, providing regular reports and strategic recommendations to both clients and internal stakeholders.
• Stay abreast of industry trends, market demands, and competitor activities to inform account strategies and identify new areas for growth.
• Mentor and guide junior account managers, sharing best practices and contributing to the overall development of the account management team.