Key Account Manager - Sales

Giant Pumpkin Key Account Manager

Giant Pumpkin partners with globally recognized brands in the hospitality, QSR, and retail sectors, providing software and hardware solutions that create smarter in-store experiences through digital signage, audience analytics, music streaming, and other media solutions.

We are actively seeking experienced and driven Key Account Managers to join our dynamic team. This pivotal role involves managing and expanding relationships with our most significant and strategic clients, with a focus on driving substantial revenue growth and ensuring exceptional customer satisfaction.

Strategic Account Growth: Develop and execute comprehensive account strategies to deepen client relationships, understanding their long-term objectives, and identifying new business opportunities.

Client Relationship Management: Serve as the primary strategic contact for assigned key accounts, overseeing all facets of the client relationship from sales and implementation to ongoing support.

New Business Development: Proactively identify, qualify, and secure new business within existing key accounts, including cross-selling and upselling advanced solutions.

Cross-Functional Collaboration: Collaborate closely with internal teams (product development, marketing, customer success, technical support) to ensure the seamless delivery of tailored solutions and services.

Performance & Insights: Lead regular strategic business reviews with key clients, presenting performance insights, identifying areas for improvement, and proposing new initiatives.

Negotiation & Expansion: Drive complex contract negotiations, renewals, and expansions with key clients, ensuring mutually beneficial terms and profitability.

Reporting & Analysis: Monitor and analyze key account performance metrics, providing regular reports and strategic recommendations to both clients and internal stakeholders.

Market Intelligence: Stay abreast of industry trends, market demands, and competitor activities to inform account strategies and identify new growth areas.