Business Services Coordinator

Business Services Coordinator

The Business Services Coordinator will serve as the primary point of contact for the company's business customers, addressing inquiries, resolving complaints, and ensuring a high level of customer satisfaction through effective communication and problem-solving.

Essential Duties and Responsibilities

• Interacts with business customers via telephone, email, online chat, or in person to provide support and information on products and services
• Collects and enters orders for new or additional products or services
• Fields customer questions and complaints; when the issue is beyond the representatives' knowledge, forwards to the appropriate personnel
• Ensures that appropriate actions are taken to resolve business customers' problems and concerns
• Maintains business customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Responsible for monitoring Accounts Receivable aging
• Responsible for managing the non-pay disconnect process
• Performs other duties as assigned

Access to Sensitive Areas and Information

• Access to sensitive customer information

General Qualifications

• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software
• Proficient with Microsoft Office suite

Education and/or Experience

• High school diploma or equivalent preferred
• Customer service experience preferred

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel

Infrequent travel is expected for this position.

AAP/EEO Statement

JBN Telephone Company, Inc. and Giant Communications, Inc. (Company) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Company's employees to perform their job duties may result in discipline up to and including discharge.