Senior Servicenow Administrator

Senior ServiceNow Administrator

At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your colleagues, clients, and partners, you can make an impact that is felt by all. See where your commitment could take you.

Who are we looking for? We are seeking an experienced Senior ServiceNow Administrator. This role contributes to the strategic direction and design of GHD's enterprise Employee Service Centre and provides the technical authority to administer and develop the ServiceNow platform.

Working with an energetic and high-performing team, this position offers a variety of work and will see you involved in but are not limited to:

• Administration: Configuring, managing, and maintaining the GHD ServiceNow Platforms (Prod, Test, Dev)
• Security: Ensuring the GHD ServiceNow Platform is secure and updated to the latest security patches and ensure robust Identity and Access Management
• Performance Management: Monitoring and maintaining the health and performance of all instances
• Integration Management: Configuring integration of ServiceNow with other applications and technologies, including Identity Management, SAP & Document Management systems
• Governance: Working with Security, Compliance, and Data teams to ensure GHD ServiceNow meets all internal and external policies and governance
• Project Support: Working within Project and Agile Development teams to deliver projects and solutions
• Incident Management: Using ITIL methodologies to manage incidents and operational defects
• Capacity Management: Ensuring the platform is configured to meet future business needs through standardization, best practice methodology, optimization, capacity management, and continual improvement
• Strategic Guidance: Providing guidance and advice in architectural design and roadmaps
• Training and Advocacy: Assist in training and education of ServiceNow and drive adoption
• Team Player/Mentor: Assist all ServiceNow platform team members to drive the uplift of their skills

What you will bring to the team:

• Bachelor's degree in Computer Science, Information Systems or demonstrated experience to meet the key skills and competencies
• 5+ years in ServiceNow, strong ITSM, ITOM, CMDB, CSM, integrations background
• Demonstrated background in ServiceNow operations with solid JavaScript, REST/SOAP API, JSON, HTML, CSS skills
• Experience in developing and implementing systems, processes, and procedures to meet customer requirements end-to-end
• Experience integrating a wide range of platforms and business applications
• Relevant industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
• A positive approach to continual improvement and advocacy of ServiceNow

GHD is an equal opportunity employer and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities.

GHD embraces hybrid work arrangements to create a work environment focused on well-being, flexibility, and productivity where GHD people can thrive, this supports the diverse needs of our workforce while balancing the benefits of remote working with the value of face-to-face collaboration in the office.