Customer Service Agent - Dentolo (m/w/d)

Customer Service Agent

To further advance digital health protection and enable more people to access meaningful preventive care, we are expanding our customer service team for our product dentolo (brand for dental supplemental insurance). Therefore, we are currently looking for a new empathetic Customer Service Agent (m/w/d) with a weekly working time (Monday to Friday) of 40 hours. Your place of residence should ideally be in the Berlin/Brandenburg area - if this is not the case, you can still apply!

Your Role In Our Team

• Customer Communication: Handling inquiries via inbound and outbound telephony, email, and chat.
• Customer Support: As the first point of contact, you will assist our clients with questions about their dental supplemental insurance. With your product expertise, you help existing customers understand their needs and answer their inquiries regarding their dental supplemental insurance.
• Knowledge Management: You support the creation and development of our digital knowledge database.
• Process Optimization and Automation: You make an important contribution to the improvement and optimization of our processes and the customer journey in the area of customer success.

Your Profile

• Experience in Customer Support: You have already gained experience in customer service or similar areas with customer contact.
• Organizational Talent and Teamwork: You have organizational and communicative skills. Your team spirit, coupled with your flexibility, make you a valuable addition. You bring not only open-mindedness and motivation but also the willingness to actively participate in shaping a dynamic company.
• Dental Medical Knowledge: is an advantage.
• Interest in Insurance Topics: You have a curiosity for the insurance sector or are willing to work in this field.
• Knowledge of MS Office: Ideally, you have the know-how for MS Office applications.
• Workplace Language Skills: You have excellent German language skills (at least C1) in speech and writing. Additionally, you have fluent English skills.

Why Getolo?

Salary & Vacation:

• Attractive fixed salary
• Tiered vacation days, starting at 28 days (max. 30 days). Free on December 24th and 31st

Mobility & Flexibility:

• You can choose between a free Swapfiets bicycle or a subsidized BVG environmental or Germany ticket
• Work hybrid - from your home office or in our office in Berlin-Mitte
• Work up to 60 days in the EU abroad

Health:

• Use of free coaching sessions with nilo.health, our tool for mental health
• Test our products yourself! Choose between dentolo, petolo, or vitolo

Development:

• Training budget from €750 per year
• Regular (360-degree) feedback

Team Spirit:

• Legendary summer and winter parties
• Regular team events
• Employee benefits through corporate benefits
• Two volunteer days per calendar year
• Pet-friendly office

Does it sound like a perfect job for you?

We look forward to your application and to getting to know you!

About Getolo:

The getolo GmbH, founded in 2015, is an innovative and award-winning InsurTech that offers holistic supplemental insurance in the areas of dental, pet, and liability as well as supplemental health insurance. Under the brands dentolo, petolo, and vitolo, we support over 200,000 customers in Germany and provide a digital and straightforward protection that seamlessly integrates into the daily lives of our customers. We believe: Prevention is always better than cure, and therefore we place prevention, customer-centric service, and financial security at the forefront to protect our customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts, we always keep an eye on current developments to offer practical solutions for current problems. The getolo company culture is based on cooperation, innovation, and speed - always with a clear focus on the needs of our customers. With a team of around 200 employees, getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). Getolo is a partner of DA Direkt and part of the Zurich Group Germany.

Getolo is an employer that promotes equality and diversity. We strive to create a friendly, safe, and welcoming environment for all getolis, regardless of ethnic origin, gender, gender identity and expression, sexual orientation, disabilities and abilities of any kind, physical appearance, social background, marital status, age or religion (or lack thereof).

During your application, we focus exclusively on your experience and motivation. You decide which additional information you want to provide (photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally.

Contact: getolo Recruiting Team jobs@getolo.com