Technical Service Representative, ACT - Vancouver, BC

Technical Service Representative, ACT - Vancouver, BC

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it. Within the Service department, we are looking for a Technical Service Representative, Acute Care Therapies.

The Technical Service Representative, Acute Care Therapies is responsible for field repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations while focusing on quality service and customer satisfaction for the Acute Care Therapy division. In addition, the position will be expected to pursue the renewal of existing service contracts and identify and close new service contract opportunities in order to grow the service business in that region.

This role is responsible for:

• Calibrate/service electrical or electronic medical equipment and instruments according to technical manuals and written instructions.
• Provide service depot, on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers.
• Maintain positive, professional communication with customers, team members and the Technical Support group.
• Document all activities in accordance with Service policies and procedures.
• Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the Manager.
• Provide technical assistance to the Sales team.
• Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes identifying potential service contract customers, providing contract quotations and ensuring the timely closing of all new contract proposals.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements and trainings.
• Build quality into all aspects of work.

This role will be located in Vancouver, British Columbia.

The Ideal Candidate:

• Biomedical Technology Diploma or Degree.
• 1 to 3 years of experience in as a field service representative or bio-med or in technical repair or related technical field.
• Very strong technical proficiency in using schematics, system diagrams and repair/replacement procedures to troubleshoot, repair, and calibrate of all products assigned.
• Customer-oriented and strong interpersonal skills.
• Strong organizational skills.
• Detailed oriented, communication, and presentation skills.
• Self-motivated, self-starter.
• Valid passport required.
• Valid driver's license required.
• Good working knowledge of Microsoft Office Suite.

The salary range for this position will be CAD 66,500.00 to 75,000.00 (total compensation).

About us:

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

• Health, Dental, Vision and Travel insurance benefits
• Registered Pension Plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Hybrid Work Arrangements (where applicable)
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer. Getinge will, at all times, comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.