Field Service Engineer (m/f/d)

Field Service Engineer (M/F/D)

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it. GETINGE ITALIA is looking for a future FIELD SERVICE ENGINEER (M/F/D) for the Northeast area. In your role as FSE you will be responsible for executing technical field service activities (preliminary inspections/site visits for tenders, installations, maintenance, FSCAs) in accordance with customer requirements and the QRC process.

Principal activities and responsibilities:

• Perform technical field service activities at customer sites, such as maintenance, installation, FSCA, inspections in accordance with QRC and customer SLA requirements.
• Provide adequate documentation to the customer after each intervention.
• Promptly report any complaints and support the follow-up process.
• Manage spare parts (stock and restocking) to ensure the appropriate quantity and type of material based on assigned products and customer needs.
• Maintain valid certifications on assigned products.
• Be responsible for assigned tools and equipment, respecting company rules and the calibration plan.
• Create synergies with sales representatives in the territory.
• Possible post-sales support/training to the customer.

Management of customer contacts (15%):

• Contact customers after planning by the front office to:
  • Clarify the technical problem beforehand.
  • Define the visit plan.

Key skills/abilities and personal qualities:

• Technical knowledge of products.
• Attitude towards technical problem solving.
• Ability to define priorities and organizational skills.
• Customer-oriented approach.
• Good relational skills.
• Communication skills.
• Teamwork attitude.

Experience: 3 years of experience in a similar role in technical field activities.

Computer skills: Microsoft Office package.

Languages: Fluent Italian and basic English.

Education: High school diploma or technical scientific degree.

Position: In Modena, Reggio Emilia or in the intermediate areas between the two provinces, in order to ensure greater efficiency in operational movements.

Why join us?

Make a difference: work on products that significantly improve the life and well-being of patients,

Professional growth: thrive in a stimulating environment with opportunities for continuous growth and development,

Our values: be an innovator, a forward-thinking thinker, and a team player,

Competitive benefits: enjoy a competitive compensation package and continuous training opportunities to support your career progression.

If you are passionate about the medical device sector and want to be part of a dynamic team, send us your application!