Supervisor, Regional Operations Support

Supervisor, Regional Operations Support

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company, with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions. Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.

The Regional Operations Support Supervisor is responsible for leading a team of Operations Support Coordinators to manage the customer experience for an assigned regional rep base, as well as the corresponding sales backlog for that group. The Operations Support Supervisor directly leads the team's daily activities, and provides leadership in all aspects of customer service, daily operations coordination, and sales backlog management.

This position will reside in Norcross, GA which is the location of our Atlanta Service Center.

Key Accountabilities

• Lead a team which includes oversight to the execution of the regional sales backlog and customer experience.
• Train, develop, and engage direct team on core business processes.
• Manage daily operation execution for team's assigned regional rep base to meet customer expectations and company goals.
• Engage the Service Center Operations and Regional Inventory Control teams to meet internal KPI's and customer satisfaction targets.
• Ensure customers are receiving superior service levels on each point of contact as defined by company standards.
• Implement and manage plans in support of company's strategic objectives.
• Execute to a performance driven culture with a focus on KPI's such as on-time delivery, inventory availability, and critical customer facing metrics.
• Drive a continuous improvement and lean culture.

Qualifications/Requirements

• Bachelor's degree preferred
• 3 - 5 years of experience within a service center/warehouse environment required
• Experience in leading direct reports or proven ability to successfully lead an indirect team
• Experience working through independent third-party Sales Rep firms preferred
• Proficient in Microsoft Excel, Word, PowerPoint, and Access
• Preferred knowledge of D365 or other warehouse management software
• Salesforce knowledge
• Travel of up to 10%

Total Rewards and Benefits

• Competitive Salary
• Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
• Matching 401(k) Contribution
• Health Savings Account
• Up to 3 weeks starting Vacation (may increase with tenure)
• 12 Paid Holidays
• Annual Bonus Eligibility
• Educational Reimbursement
• Matching Gift Program
• Employee Stock Purchase Plan – purchase company stock at a discount!

Equal Opportunity Employer – Minority/Female/Disability/Veteran

Zurn Elkay Water Solutions Corporation

In early 2022, Zurn Water Solutions Corporation, a market leader in smart, sustainable water solutions, and Elkay Manufacturing, a commercial drinking water solutions leader, agreed to combine their two exceptional firms to become a single water solutions powerhouse. Together, the combined company offers a comprehensive package of innovative, sustainable, specified, engineered water solutions and sustainable plumbing products that provide water safety, water quality, and water conservation through critical service environments, while delivering total building solutions for new construction and retrofit applications around the globe.

Our innovative solutions enable customers to advance their ESG initiatives and reduce operating costs while providing students, patients, patrons, and people within public and private spaces a safe, clean environment and access to fresh, pure, potable water – the essence of life itself.

What makes Zurn Elkay Water Solutions Corporation special is our people and our culture. While playing a leading role in sustainability and water access are remarkable, what makes Zurn Elkay's story so compelling is the alignment of the two well-respected companies with powerful legacies and a combined 224-year company history and shared values and cultures where people matter most. Sustainably inspired, the company has a deep commitment to Diversity, Equity & Inclusion, water, and environmental stewardship, and giving back to the communities where we live, work and play. Our powerful legacy of caring and commitment is made possible by the exceptional people that embody Zurn Elkay's values. We are looking for innovative, energetic people who want to help solve tomorrow's challenges today.

Our Total Associate Engagement core value means we work hard to ensure our associates have opportunities to grow and an inclusive culture in which to thrive. From formal training to on-the-job development and exposure to new businesses, when you join Zurn Elkay, you will join a collaborative organization that will give you opportunities to thrive and grow.