Sr. Technology Service Delivery Manager

Sr. Technical Delivery Manager

The Sr. Technical Delivery Manager will lead end-to-end execution of highly complex, high-impact, large cross-functional enterprise initiatives within the Platform Services organization. This is a highly senior individual contributor role for someone who thrives in complex, technical environments and excels at translating strategic goals into coordinated, on-time delivery. The Sr. Technical Delivery Manager will operate as the execution backbone for large platform initiatives—driving alignment across engineering, product, security, infrastructure, and compliance stakeholders. You will be responsible for managing technical delivery plans and capability roadmaps, surfacing risks early, resolving cross-team blockers, and ensuring accountability from idea through implementation.

This role requires a strong understanding of modern engineering practices, including cloud-native architectures, DevOps pipelines, automation platforms, and infrastructure delivery. The ideal candidate will not only manage timelines and milestones but also understand the technical context behind them, facilitating informed decisions, prioritization trade-offs, and progress with urgency and clarity. Will work across multiple domains, including compute platforms, container orchestration, API gateways, CI/CD, secrets management, observability, and compliance tooling. Your ability to connect technical dependencies, manage ambiguity, and drive clear communications will be critical to ensuring enterprise platform services are delivered predictably, securely, and at scale. This is a high-trust, high-autonomy role for a delivery leader who doesn't need positional authority to influence outcomes, and who brings equal comfort working with engineers, architects, product managers, and senior executives.

Essential Duties And Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Program & Delivery Execution

• Own delivery plans and quarterly roadmaps for platform initiatives—defining scope, milestones, dependencies, and critical paths across multi-team efforts.
• Facilitate execution for large cross-functional programs (e.g., cloud platform migrations, automation rollouts, observability frameworks, policy-as-code enforcement).
• Run planning, standups, backlog grooming, and retrospectives with a delivery-first mindset.
• Drive structured execution through frameworks like SAFe, Scrum, Kanban, or hybrid delivery models.

Technical Context & Coordination

• Partner with engineering and architecture teams to understand solution architectures, surface technical dependencies, and preempt integration risks.
• Coordinate infrastructure provisioning, cloud resource dependencies, API interfaces, or migration activities across teams.
• Understand blockers at a systems level (e.g., IAM constraints, security reviews, cross-environment sequencing) and work them to resolution.
• Facilitating Program Increment (PI) Planning, Scrum of Scrums, and Inspect & Adapt workshops.
• Driving continuous improvement across Agile teams and ARTs.

Stakeholder Alignment

• Act as the delivery point-of-contact for executive stakeholders, product managers, engineering leads, and governance teams.
• Track progress with clear metrics (burn down, velocity, risk register, % complete) and communicate status in an actionable, executive-friendly format.
• Manage stakeholder expectations with transparency and accountability—no surprises.

Operational Readiness

• Ensure that delivery includes operational artifacts (runbooks, SLOs, documentation, compliance evidence).
• Partner with SRE, SecOps, and GRC to validate operational requirements are met pre-deployment.
• Coordinate release planning, change windows, and support readiness across environments.
• Tracking and reporting Agile Release Train (ART)-level metrics such as feature progress, team velocity, predictability, and risk burndown.

Qualifications Required Qualifications:

• Bachelor's degree in a relevant field, or an equivalent combination of education and work experience
• Ten years progressive related experience in either a consulting, project management or process improvement related role
• Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
• Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
• Demonstrated leadership in the implementation of complex programs and projects
• Ability to bring clarity to ambiguous assignments
• Demonstrated executive level verbal and written communication skills
• Superior working knowledge of business matters, finance, planning, and forecasting
• Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project)

Preferred Qualifications:

• 7+ years of background experience in technical program or delivery management within enterprise IT, inclusive of software engineering, platform operations, DevOps, infrastructure organizations or systems architecture.
• Strong understanding of platform technologies such as:
• Cloud infrastructure: AWS, Azure, or GCP
• CI/CD pipelines: GitHub Actions, Jenkins, ArgoCD
• IaC & automation: Terraform, Ansible, ServiceNow workflows
• Container platforms: Kubernetes, OpenShift
• Security & observability: Vault, Prometheus, OpenTelemetry, Splunk
• Exceptional skills in written communication, stakeholder influence, and risk management.
• Hands-on experience with tools like Jira, Rally, Confluence, for tracking and reporting.
• Exposure to internal developer portals and platform product management.
• Experience working with compliance-heavy environments (NIST, SOX, FFIEC, ISO).
• Familiarity with platform product management concepts and internal developer portals (e.g., Backstage).
• SAFe Agile or PMP certification (or equivalent delivery methodology expertise).