Senior Strategy And Operations Manager, Service Partnership - Intuit Mailchimp

Senior Strategy And Operations Manager For Service Partnerships

As the Senior Strategy And Operations Manager for Service Partnerships, you will be partnering with the Head of Strategic Partnerships to shape our partner strategy, define the operational framework for how we work with partners, and drive the execution of key initiatives that accelerate growth. This role requires a blend of strategic planning, analytical rigor, cross-functional leadership, and operational excellence. You will also partner closely with leaders across Sales, Partner Development Manager, Marketing, Product, and Finance to build a world-class service partner ecosystem.

Responsibilities

Partner Strategy & Planning:

• Lead the annual and quarterly strategic planning process for the Service Partnerships team, ensuring alignment with overall company objectives.
• Develop and refine our Ideal Partner Profile (IPP) and partner segmentation model to focus our resources on the highest-impact relationships.
• Analyze market trends, competitive landscapes, and internal data to identify new opportunities for partner growth and program expansion.

Go-to-Market (GTM) Program Development:

• Design, launch, and manage scalable GTM programs and plays tailored for our service partners (e.g., co-selling initiatives, referral programs, industry-specific solutions).
• Collaborate with Partner Marketing and Sales Enablement to create playbooks, assets, and training materials that empower partners to succeed.
• Ensure seamless execution of GTM initiatives by establishing clear processes and communication channels with the sales and partner management teams.

Operational Excellence & Process Optimization:

• Establish and run the operating rhythm for the partnerships organization, including pipeline reviews, performance dashboards, and quarterly business reviews (QBRs).
• Identify bottlenecks and inefficiencies in our partner processes (e.g., onboarding, deal registration, payments) and lead initiatives to streamline and automate them.
• Act as the primary business owner for our partnership technology stack (e.g., PRM, CRM), ensuring it supports the needs of the business.

Performance Measurement & Analytics:

• Define and manage the key performance indicators (KPIs) for the service partner program, including partner-sourced revenue, new customer acquisition, and partner satisfaction.
• Develop and maintain dashboards and reports to track performance, providing actionable insights and strategic recommendations to leadership.
• Conduct deep-dive analyses to measure the ROI of partner programs and inform future investments.

Cross-Functional Leadership:

• Serve as a key strategic advisor to the Head of Partnerships and other senior leaders.
• Build strong, collaborative relationships with stakeholders in Sales, Marketing, Finance, Legal, and Product to ensure alignment and drive initiatives forward.
• Act as a senior escalation point for complex deal structures and commercial negotiations involving partners.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: New York $164,000-221,500. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

7+ years of experience in a strategic or operational role, such as business operations, sales strategy, GTM strategy, or management consulting. Direct experience working with or managing channel/service partnerships in a B2B SaaS or technology environment is strongly preferred. Proven success in designing, launching, and measuring the impact of strategic programs and GTM initiatives. Strong analytical and problem-solving skills, with the ability to translate complex data into clear insights and data-backed recommendations. Proficiency with Salesforce is required; experience with BI tools (e.g., Tableau, Looker) is a plus. Exceptional project management and organizational skills, with a demonstrated ability to manage multiple complex projects from conception to completion. Excellent communication, presentation, and interpersonal skills, with the ability to influence and build consensus among stakeholders at all levels, including senior executives. An outcome-driven mindset with a bias for action, capable of seamlessly moving between high-level strategy and tactical execution. Bachelor's degree in Business, Finance, Economics, or a related field. An MBA is a plus. Or equivalent work experience.