Senior Software Engineer - observability - Remote Eligible

Senior Software Engineer

Become a part of our caring community and help us put health first. Humana's IT Enterprise Observability Engineering team is seeking a seasoned Senior Software Engineer with a strong background in observability platforms, cloud-native development, and systems engineering. This role blends the design, development, and optimization of observability. It requires deep engineering expertise with modern observability practices, AI/ML integration, and platform automation solutions across metrics, logs, events, and traces, enabling actionable insights and operational excellence across the enterprise. You will collaborate with cross-functional teams including Site Reliability Engineering, Enterprise Security, and IT Operations to deliver scalable, resilient, and compliant observability capabilities. While Splunk expertise is required, this role also requires a broader engineering mindset focused on automation, integration, and innovation in observability tooling. Experience with AI/ML-driven analytics and modern cloud platforms (MCPs) is essential.

Key Responsibilities:

• Integrate AI/ML models into observability pipelines to enable predictive analytics, anomaly detection, and intelligent alerting.
• Support and enhance Splunk Cloud Platform, including hands-on configuration, performance tuning, and troubleshooting.
• Design and implement observability solutions using modern engineering practices and observability technologies.
• Develop and maintain integrations across observability platforms.
• Lead data onboarding strategies including log aggregation, metric instrumentation, and trace correlation.
• Build and optimize dashboards, alerts, and analytics to support proactive monitoring and incident response.
• Collaborate with platform teams to ensure observability is embedded across CI/CD pipelines and production workloads.
• Participate in Agile ceremonies and enterprise change management processes.
• Mentor junior engineers and contribute to knowledge sharing across the organization.

Required Qualifications:

• Associate's degree and 7+ years of software engineering experience (or 10+ years in lieu of a degree).
• 5+ years of experience designing and implementing observability solutions, metrics, events, logs, and traces.
• 2+ years' experience integrating AI/ML models into operational or observability workflows.
• Strong proficiency in one or more programming languages (e.g., Python, Go, Java).
• Experience with observability tools such as Splunk, Dynatrace, OpenTelemetry, Prometheus, Grafana, or similar.
• Deep understanding of distributed systems, microservices, and telemetry pipelines.
• Familiarity with log parsing, normalization, and alignment to data models (e.g., Splunk CIM).
• Excellent communication and stakeholder engagement skills.
• Proven ability to work independently and lead technical initiatives.

Preferred Qualifications:

• Splunk Certified Core Power User or Enterprise Admin.
• Experience with Splunk SOAR, ITSI, or similar automation platforms.
• Experience with infrastructure-as-code (e.g., Terraform, CloudFormation).
• Familiarity with Agile, DevOps, and SRE principles.

Additional Information:

• Solid understanding of operations, technology, communications, and processes.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Experience with interconnected, heterogeneous systems.
• Strong understanding of industry standards and technologies.

Why Humana:

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time, and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Work-At-Home Requirements:

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable, or DSL connection is suggested. Satellite, cellular, and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format:

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Social Security Task:

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

This is a remote position. Must be able to work EST hours. There could be occasional deployment evening calls where the engineer will need to be available at 11pm EST for deployments.

Scheduled Weekly Hours: 40

Pay Range: $106,900 - $147,000 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

About Us:

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer:

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.