Senior Loan Operations Specialist

Senior Loan Operations Specialist

Community Bankshares, Inc. is a dynamic company that is revolutionizing the financial landscape via its support for America's businesses. As a mission-focused company, we are redefining how lending capital is provided across the nation and its territories in ways that promote business stability and encourage local area prosperity. In doing so, we foster economic growth, job creation and retention, and community strength. Through our subsidiary partners, Community Bank and Trust - West Georgia, Thomas Financial Group and Phoenix Lender Services, we deliver an ever-expanding suite of financial services and expertise. From advanced lending strategies and support services to community-focused banking solutions, we empower businesses, individuals, and underserved markets with the capital and other tools they need to succeed. With a steadfast commitment to collaboration, trust, and innovation, we are reshaping the future of lending in this country while promoting economic vibrancy and helping reinvigorate the places where people live, work, raise families, and do life together.

The Senior Loan Operations Specialist - Team Lead is a supervisory position responsible for daily operations and overall management of the loan operations team, providing guidance and oversight. This position ensures efficient and accurate processing, servicing, and reporting of various loan types, including mortgage, consumer, small commercial, and lines of credit.

Job Duties/Responsibilities:

• Team Leadership and Supervision - Leads, mentors, and supervises loan operations team.
• Fosters a collaborative environment, promoting continuous improvement and accountability.
• Monitors staff performance, conducts reviews, sets goals, and provides training and development opportunities.
• Loan Operations Management:
• Oversees loan servicing lifecycle, including new loan on boarding, payment processing, payoffs and collateral management.
• Ensures accurate and timely servicing of the loan portfolio.
• Develops, reviews, updates, and implements departmental processes and procedures to ensure efficient operations.
• Ensures adherence to applicable government regulations and policies in servicing loans.
• Assists with internal and external audit requests and compliance reviews.
• Process Improvement:
• Identifies areas for improvement in loan operations processes and implement solutions.
• Stays abreast with system requirements, updates, and opportunities.
• Assists with implementing new products and services, including testing and rollout.
• Customer Service and Communication:
• Provides high quality customer service to the borrower and assists with inquiries.
• Communicates effectively with bank department managers/officers to ensure smooth workflow and positive working relationships.
• Partners with subsidiaries to ensure smooth intracompany transaction processing and communication.

Required Skills/Abilities:

• Strong leadership, team management and interpersonal skills
• Excellent communication (written and verbal) and problem-solving skills
• In-depth knowledge of loan processing and servicing functions
• Strong critical thinking and attention to detail
• Work independently to organize and prioritize tasks, manage time to meet deadlines, analyze requests, understand issues and develop appropriate solutions.
• Understand and apply statutory and regulatory compliance matters as appropriate for your position.
• Proficiently utilize a computer and the software applicable to this position.

Education and Experience:

• High School diploma or equivalent preferred.
• Minimum of 5 years in servicing environment with at least 3 years additional experience as a team leader or supervisory capacity.
• Demonstrated excellence in working with peer teams across organizations.
• Proficiency in using Microsoft Office Suite and banking software programs and platforms.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to communicate. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Note: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.