Remote Support Engineer

Remote Support Engineer

A client of Insight Global is looking for a Remote Support Engineer to support their hardware team. This individual will need to have strong hands-on remote technical troubleshooting support experience with hardware equipment, as well as proficient customer service experience.

Skills and Requirements:

• Proficient hands-on remote troubleshooting experience with hardware equipment
• Strong customer-facing technical support experience, either remote or onsite
• Proficiency with remote diagnostic tools, case management platforms (e.g., ServiceNow)
• Hands-on remote troubleshooting experience in the commercial print industry

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.