Premium DT Support Engineer

Premium Dt Support Engineer

GE Vernova is committed to addressing the climate crisis and is dedicated to electrifying the world while helping to decarbonize it. The Premium DT Support Engineer will provide best-in-class IT technical support and white glove services for VIP customers. This role will deliver and support CTO products and services along with supporting CTO projects and initiatives within the assigned area of responsibility. This position will be based out of the GE Vernova Premium site located in Atlanta, Georgia and aligned to the GE Vernova CTOO Premium Support team.

In this role, you will:

• Act as DT concierge service to provide VIP customers support for all DT related issues and requests.
• Be the focal point for VIP customer interactions and support for all Premium site IT infrastructure issues including client, mobility, wireless, AV, conference room, and network connectivity.
• Analyze and resolve complex hardware and software issues.
• Provide Premium audio-visual support, acting as an escalation and resolution point for service issues and managing 3rd-party service providers (as needed) to ensure business needs are being met.
• Partner with other DT teams on new technology introduction projects to communicate, plan for, and ensure readiness for our VIP customers.
• Deliver videoconferencing technologies and equipment for senior executive presentations, live events, and meetings. Troubleshoot any issues as they arise to resolution.
• Partner with the Collaboration team for the build out of Premium site conference rooms.
• Identify and resolve problems, applying knowledge in complex, difficult, or stressful situations.
• Maintain/resolve all open incidents/requests in a timely manner and through proper ticket management processes.
• Provide onsite hands and eyes support for other DT teams.
• Ensure all business policies and standards related to client services and DT security and compliance are being met.
• Provide timely, proactive communications to stakeholders on significant issues and developments.
• Fully own the support experience of all the technologies that the VIP customers use daily.
• Perform all other duties as specified by leadership team.

Basic Qualifications/Requirements:

• Bachelor's degree in Computer Science, Information Management or other technical / IT field and 2 years of relevant experience OR in lieu of a degree: a HS diploma/GED and 6+ years of IT experience or equivalent military experience/training with client (PC) technologies, and support services.
• 2+ years of experience with client (PC) technologies and support services.
• 2+ years of experience of AV.
• 2+ years of experience desktop support.

Eligibility Requirements:

• Must be willing to work out of the GE Vernova Premium Site in Atlanta, Georgia.
• Willingness and ability to travel up to 10-15% of the time.

Desired Characteristics:

• Operations experience in technical customer support and troubleshooting.
• Ability to develop and follow procedures.
• Ability to manage multiple, simultaneous tasks, client relationships and expectations.
• Excellent written and oral communication skills.
• Strong interpersonal skills.
• Strong team player – collaborates well with others to solve problems and actively incorporates.
• Ability to coordinate several projects simultaneously.
• Effective problem identification and solution skills.
• High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
• Passion for technology and learning.
• Strong listening skills.

Technical Expertise:

• Windows, Mac, iOS, Android operating systems.
• Microsoft Office and Collaboration tools.
• Telephony & Mobility.
• Audio Visual & Videoconferencing solutions.
• Basic Network (LAN, WAN, WLAN) fundamentals.

Business Acumen:

• Ability to communicate effectively with technical and non-technical communities.
• Ability to work with varying levels of internal stakeholders and external vendors.
• Demonstrated customer focus.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).