Network Surveillance Engineer I

Network Surveillance Engineer

A client of Innova Solutions is immediately hiring a Network Surveillance Engineer. Position Type: Full-Time, Contract to Hire Duration: 6 months Location: Littleton CO, 80120 (Onsite)

As a Network Surveillance Engineer, you will:

• Documenting incidents in the ServiceNow ticketing system and manage escalation processes as needed.
• Engaging and escalating issues with the Network Surveillance Engineer II team members when critical/time sensitive support and resolution is needed.
• Entering and updating trouble tickets with technical details, and schedule/coordinate further troubleshooting.
• Supporting site monitoring/health checks following maintenance activities.
• Providing first level operational engineering support to detect incidents and troubleshoot problems.
• Reviewing network logs to discern state changes of network equipment.
• Managing fix bridges on large scale and/or high severity issues that involve multiple teams/participants including executive level communication.
• This position will be 24x7x365 on a fixed or rotational basis.
• A successful NS Engineer will be supporting the end-to-end monitoring and troubleshooting of the entire 5G ORAN platform.
• The NS team will quickly analyze service and system issues, determine corrective actions, and implement to restore services.
• This position will be required to escalate complex issues to our Fault Isolation & Management team and will determine root-causes for failure and develop corrective actions.
• Own responsibility for end-to-end monitoring of the RAN EMS's & observability tools
• Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
• Own responsibility of Market chat groups, initial troubleshooting & necessary support
• Support site monitoring/health checks following maintenance activities (CR's)
• Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
• Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
• Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
• Manage outage and emergencies, including the agreed assurance KPI's & SLA.
• Work in close collaboration across multiple functions: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
• Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.
• Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's & templates
• Responsible to ensure the Open Incident backlog is at optimum levels
• Maintain the National Level Availability >99.50%.

The ideal candidate will have:

• Bachelor/master's degree or equivalent.
• Minimum of 3-5 years of telecom/wireless experience.
• Experience managing 4G/5G NOC shift environments and troubleshooting activities.
• Able to organize and prioritize dynamic schedules, balance teamwork loads and ensure incidents are managed quickly and efficiently to resolution.
• Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions.

Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024), Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025), One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024), One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics), Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023), One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)